Lbysone is an online marketplace that connects shoppers to designers. We act as an intermediary between both with a goal to protect the rights of each party. If your order is not up to expectations due to the designer’s fault, we will make sure the issue is resolved as per the policies mentioned below. However, note that there are situations that arise which don’t always cover the scenarios below, and hence we try our best to come up with a solution that is fair to both parties.

Customers are required to notify LBSYONE of a defective item within 48 hours of receiving the shipment, otherwise it is deemed that the product was received in a good condition.

Exchanges

Exchanges are only allowed if an item is defective or not as described. Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached. 

Returns and Refunds

Returns are only allowed if an item is defective or not as described. Items should be returned within 7 days, unworn, unwashed, undamaged and unused with the original tags attached. 

Customers would be eligible for a refund, which would be made back to their same credit/debit cards. In the event a payment was done through bank transfer, the refund will be done through a Lbysone credit.

Returns and refunds are not applicable for refusing to accept delivery of an order.

Cancellation

Shoppers can cancel their orders within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges.

Contact Us

• Email us on support@lbsyone.com
• Whatsapp us on +(966) 000 000 0000
• Log in to your account, go to “My Account”, then click on “Exchange and Return” on your dashboard